HUMAN FIRST. Frequently Asked Questions
Straight answers. No fluff.
HIPAA Stack FAQs
Is this HIPAA compliant?
We implement a HIPAA-compliant automation stack with appropriate technical and operational safeguards. This includes encryption, access controls, audit trails, and documented procedures. However, HIPAA compliance is a shared responsibility—we implement the system and controls, and your team follows documented procedures. This is not legal advice.
How do you protect PHI?
Our systems are designed with data protection in mind: encrypted data at rest and in transit, role-based access controls, audit logging, and secure infrastructure. We help you implement documented procedures for your team to follow.
Do you sign BAAs where required?
Yes, we execute Business Associate Agreements (BAAs) as required when handling or processing PHI on behalf of covered entities.
Do we need an internal compliance officer?
HIPAA compliance is a shared responsibility. Your organization should designate an internal compliance owner (or officer) to oversee policy adherence. We implement the technical and operational safeguards, workflows, and documentation—and provide training to help your team maintain compliance.
Do you replace staff?
No. Our philosophy is HUMAN FIRST. We remove repetitive admin work so your people can do what only humans can do: build trust, educate patients, guide decisions, and create a calm premium experience. We empower your team, not replace them.
Does Ashley AI provide medical advice?
No. Ashley AI handles operational tasks only: scheduling, FAQs, follow-up, and routing. No medical advice or clinical decision-making automation. Clinical questions are routed to your human staff.
Small Business Automation FAQs
What tasks can you automate?
Common use cases include: phone answering and call handling, appointment scheduling and reminders, lead capture and follow-up, customer nurture sequences, paperwork to digital workflows, and CRM pipeline management. We tailor the system to your specific bottlenecks.
How fast can we get started?
Timelines vary based on scope and complexity. After your intro call, we'll provide a realistic timeline for your specific situation. We don't make promises we can't keep.
What does implementation include?
Implementation is scope-based and typically includes: workflow mapping, system configuration, integration with your existing tools, Ashley AI training for your business, team training, and documentation. Exact scope depends on your needs.
Do I need technical skills?
No. We handle the technical implementation. Your team uses simple interfaces designed for non-technical users. We train your team before we leave.
What if it doesn't work for us?
We build in real operations and iterate based on what actually happens. If something isn't working, we adjust. That said, results vary by industry, volume, and adoption—we can't guarantee specific outcomes.
HUMAN FIRST. Still have questions?
Let's talk. No pressure, no pitch—just a conversation.
Book a 15–30 Minute Intro Call — HUMAN FIRST.